After product sales

Instructions for after-sales service of machinery and equipment
Dear Customer.

Thank you for choosing our machines and equipment. To provide you with the best possible user experience, we provide the following after-sales service commitments:

Warranty Policy
Warranty period: from the date of purchase, new equipment is provided with one year of warranty service. During the warranty period, if the equipment has quality problems due to non-human factors, we will provide free technical service.

Scope of guarantee:

Equipment quality problems: including, but not limited to, parts failure, abnormal mechanical properties.
Repair service: If the equipment cannot be used normally during the warranty period due to the quality of the product itself, we will provide free repair services, replacing damaged parts if necessary.
The warranty does not apply:

Intentional Damage: The warranty does not cover damage caused by misuse, intentional destruction, or unauthorized service or modification by the user.
Natural Disasters and Accidents: including, but not limited to, damage caused by fire, flood, earthquake and other acts of God.
Service process
Fault Statement: If the equipment fails, please contact our after-sales service in time and provide the following information:

Proof of purchase (eg invoice, receipt, etc.)
Equipment model and serial number
Description of the malfunction and photographs (if available)
Fault Diagnosis: Our technicians will conduct a preliminary diagnosis of the equipment and determine a maintenance program over the phone or during an on-site inspection.

Repair services:

On-Site Repair: If the problem is minor and can be fixed on site, our technicians will come to your home for repair within the stipulated time.
Return to Factory for Repair: If the problem is serious and requires return to the factory for repair, we will help you send the equipment to a designated repair center and return it within the time frame after repair.
Repair progress tracking: During the repair process, you can contact the after-sales service department at any time to inquire about the repair progress.

Client Responsibility
To ensure normal use of the equipment and benefit from warranty service, please observe the following points:

Correct use of equipment: Operate the equipment strictly in accordance with the operating instructions to avoid damage caused by improper operation.

Regular Maintenance: Perform regular maintenance and repairs on your equipment to keep it in good condition.

Maintain the Certificate of Purchase: Maintain the Certificate of Purchase and accompanying documents for the equipment properly so that they can be provided when needed.

We are committed to providing you with excellent after-sales service to ensure your equipment maintains optimal performance throughout its life. If you have any questions or require further information, please contact a customer service representative or call our after-sales service hotline.

Thank you again for your support and trust!

Wish you happy using!

Risenmoda International Trading Co.

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